Help & support

Have tech questions? Get the answers you need using the search bar at the top of the page or the IU Knowledge Base.

For more personalized assistance, contact the UITS Support Center for help via chat, phone, email, or walk-up—24 hours a day, seven days a week. IU also offers support services for technology repair. 

Contact your campus IT Support Center

Overview

The UITS Support Center provides IT support to all IU campuses. So that Support Center staff can efficiently assist you, be ready to provide details about your problem or question.

Notes:
  • Walk-in support hours: The hours listed below for walk-in support locations are for periods when classes are in session. Walk-in support hours during campus breaks and between semesters may vary.
  • Research computing support: Research computing support at IU is provided by the Research Technologies division of UITS. To ask a question or get help regarding Research Technologies services, including IU's research supercomputers and research storage systems, and the scientific, statistical, and mathematical applications available on those systems, contact UITS Research Technologies. For service-specific support contact information, see Research computing support at IU.

Bloomington

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 812-855-6789
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Note:
As of July 15, 2021, the walk-in support location in the Herman B Wells Library is on the fourth floor of the West Tower.

Walk-in support at the Herman B Wells Library is available during the following hours:

  • Monday-Wednesday: 8am-midnight
  • Thursday: 8am-7:30pm
  • Friday: 8am-6:30pm
  • Saturday: 1:15-4:30pm
  • Sunday: 12:15pm-midnight
Note:
The above hours only reflect walk-in support availability, not the hours that the building is open. For up-to-date information about Wells Library hours and closures, see Libraries & Hours.

IUPUI

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

Chat: https://ithelplive.iu.edu/
Phone: 317-274-4357
Email: ithelp@iu.edu
Online: Knowledge Base

Walk-in support

Walk-in support is available at ICTC 126 and the Campus Center Information Desk.

ICTC 126

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday: 9am-3pm
  • Sunday: Noon-4pm

Campus Center Information Desk

  • Monday-Friday: 10am-4pm
  • Saturday-Sunday: Closed

IU East

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU East IT Help & Training
Phone: 765-973-8375
Email: iueitsup@iue.edu

Walk-in support

Walk-in support is available at Hayes Hall 169:

  • Monday-Thursday: 8am-7pm
  • Friday: 8am-5pm
  • Saturday: 9am-3pm
  • Sunday: Closed

IU Kokomo

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Kokomo Help Desk
Chat: https://ithelplive.iu.edu/
Phone: 765-455-9315
Email: kohelp@iu.edu

Walk-in support

Walk-in support is available at Library (KA) 127:

  • Monday-Thursday: 8am-9pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Northwest

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Northwest IT Support Center
Chat: https://ithelplive.iu.edu/
Phone: 219-981-4357
Email: iunhelp@iun.edu
Online: Request IT Service

Walk-in support

Walk-in support is available at Hawthorn Hall 108:

  • Monday-Thursday: 7:30am-5:30pm
  • Friday: 7:30am-1pm
  • Saturday-Sunday: Closed

IU South Bend

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU South Bend IT Support Center
Phone: 574-520-5555
Email: helpdesk@iusb.edu

Walk-in support

Walk-in support is available at Education & Arts (EA) 1109:

  • Monday-Thursday: 8am-6pm
  • Friday: 8am-5pm
  • Saturday-Sunday: Closed

IU Southeast

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IU Southeast Technology Services
Phone: 812-941-2447
Email: helpdesk@ius.edu
Online: Get Help via Web Form

Walk-in support

Walk-in support is available at the Support Center Front Desk, US 212:

  • Monday-Friday: 8am-5pm
  • Saturday-Sunday: Closed

IUPUC

Contact

Phone, email, and chat support is available 24/7. During closings, phone calls will route to the UITS Contact Center for an answering service.

IUPUC Information Technology
Phone: 812-375-7555
Email: coithelp@iupuc.edu

Walk-in support

Walk-in support is available at Learning Center (LC) 1507:

  • Monday-Thursday: 8am-5pm
  • Friday: By appointment
  • Saturday-Sunday: Closed

IU Fort Wayne

Classroom Technology Services

All classroom hardware at IU is maintained by Classroom Technology Services—a unit that provides training, support, and solutions for classroom technologies.

To find out which technologies are available in different classrooms, the CTS also provides searchable databases for both campuses.

Technology repair

Sometimes things break, and we might be able to help. For a full list of IT help options, visit the Knowledge Base.